Terms and Conditions

Last updated: November 13, 2026 · Effective: June 2026

1. Service Description

WASHB is a technology platform that connects clients with independent mobile detailing professionals ("Affiliates") in the Florida area. WASHB does not provide vehicle care services directly; it acts solely as a technology intermediary.

2. Relationship with Affiliates

Affiliates are independent contractors, not employees of WASHB. They are responsible for their own tools, equipment, insurance, and tax obligations. For each completed service, Affiliates receive the payout share shown in the WASHB Pro app before they accept the booking, plus 100% of any tips; WASHB retains the remainder as its platform commission. Each Affiliate will receive a 1099 form at the end of the fiscal year if their earnings exceed the applicable legal threshold.

3. Liability

WASHB is not liable for vehicle damage caused by Affiliates. Any service dispute must be reported within 24 hours of the service. WASHB may mediate disputes, but final resolution is between the client and the Affiliate. WASHB does not guarantee Affiliate availability at any time.

4. Payments, Service Fee and Cancellations

Payments are processed upon service confirmation through Stripe. Each booking includes a WASHB service fee of $2.99 plus a percentage of the service price: 5% on wash services and 8% on detailing, protection and restoration services. The fee is charged to the client in addition to the service price and any optional tip. This fee is retained by WASHB to cover secure payment processing, Affiliate identity verification, live tracking, and customer support, and does not reduce the Affiliate's earnings. Your full price breakdown — service price, service fee, and tip — is displayed before you confirm and pay. Cancellations and refunds are subject to the charges described in our Cancellation Policy (washb.app/legal/cancelaciones), which is the authoritative source for these terms. Eligible refunds are issued immediately through Stripe to the original payment method and typically appear on your statement within 5–10 business days, depending on your bank.

5. Acceptable Use and Community Standards

WASHB has zero tolerance for objectionable content or abusive behavior. When you use WASHB, including in-app chat, reviews, photos and messages, you agree not to: harass, threaten, insult or discriminate against any client, Affiliate or WASHB team member; send sexual, violent, hateful or otherwise offensive content; share another person's personal information without their consent; or use the platform for any unlawful purpose. You can report a user or a message at any time through the in-app help or by writing to info@washb.app. WASHB reviews every report within 24 hours and may remove the content and suspend or permanently close the account of any user who breaks these rules.

6. Governing Law

These Terms are governed by the laws of the State of Florida, United States. Any dispute shall be resolved in the courts of Miami-Dade County, Florida.

7. Modifications

WASHB reserves the right to modify these terms at any time. We will notify you by email at least 15 days in advance of material changes. Continued use of the platform constitutes acceptance of the updated terms.

8. SMS Terms

Program name: WASHB notifications, operated by WASHB Technologies LLC from the toll-free number (866) 321-8181.

Program description: automated text messages about your WASHB account and your bookings: booking confirmations, reminders, status updates (for example, when your pro is on the way) and, for pros, new booking requests and reminders to respond. WASHB never sends promotional or marketing text messages.

How you opt in: text messages are off by default. You opt in by entering your mobile number and turning on the text-message switch in the WASHB app or on the washb.app web form: "Text me booking updates" when you confirm a booking, or "Text me request and booking alerts" in the WASHB Pro app. Consent is not a condition of purchase or of using WASHB.

Message frequency: varies with your bookings, about 1 to 5 messages per booking. Message and data rates may apply.

Opt out: reply STOP to any message to stop receiving texts. You will receive one final message confirming that you were unsubscribed. You can also turn the switch off in the app at any time.

Help: reply HELP to any message for help, or contact us at info@washb.app.

Carriers are not liable for delayed or undelivered messages.

Your mobile number and text-messaging consent are handled as described in our Privacy Policy. More details, including how to opt in and sample messages, are in our SMS Policy.